Study of attrition in ITES / BPO Sector
Research Question/Issue: This paper analyses the factor affecting the attrition from HR perspective.
Research Findings/Insights: Based on the attrition rate of some of the major IT companies, the problem is treated as HR issue but it should be treated as business problem.
Theoretical/Academic Implications: This paper adds to the conceptual literature of on the relation between attrition rate and HR policies. An implication of this study is the HR policies of the IT companies is not appropriate for keeping the attrition rate low.
Practitioners/Policy Implications: This conceptual paper demonstrates that HR policies of the companies are inefficient in keeping the attrition rate low for this sector. This study offers insight into the attrition rate with respect to the HR policies.
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